2024

PRESENTED BY: BRITTNEY CUPIL

Right Direction Arrow
Minimalist Arrow Right Direction

BUSINESS PORTFOLIO

Customer service success

Welcome

Right Direction Arrow

customer-centric BUSINESS TRAINING

Saleswoman helping customer

ABOUT ME

I specialize in delivering top-tier customer service training for business owners and professionals. With a decade of leadership and empathy in Absence Management, I bring expertise in perfecting individual skillsets, guiding teams, and ensuring high-level operations that support customers. Let's boost your business with unmatched customer satisfaction and uncover customer-focused excellence for your success.

customer centric BUSINESS TRAINING

Portfolio Showcase

Right Direction Arrow
Happy customer in small retail store

WHAT I DO

Corner Direction Arrow

I specialize in providing top-tier customer service training programs tailored for professionals and business owners. My mission is to elevate customer service standards and foster lasting customer relationships.

customer centric BUSINESS TRAINING

Portfolio Showcase

Right Direction Arrow

VISION

Corner Direction Arrow
cheerful happy customers say hello to consultant

To provide unparalleled customer service and create exceptional customer experiences.

Mission

Corner Direction Arrow

By continuously investing in the development of your team's skills, knowledge, and attitudes, I will help your business create a nurturing, customer-centric mindset. Your business will exceed customer expectations, build strong relationships, and drive customer satisfaction, thereby fostering loyalty and achieving sustainable business growth.

Customer CENTRIC BUSINESS TRAINING

Portfolio Showcase

Right Direction Arrow
Barista Serving Customers inside a Coffee Shop

What your business

will receive

Corner Direction Arrow
  • Structured business operations.
  • Establishing a solid foundation for securing more customers with professionalism.
  • Developing relationships with the local community.
  • Identifying and addressing potential issues before they arise.
  • Acquiring new customers.


portfolio showcase

customer centric BUSINESS TRAINING

Right Direction Arrow

what you can expect

loyalty
Notepad with Customer Loyalty on the wooden table.
Building customer trust and loyalty
Customer experience concept. Five stars and color figures.

INDIVDUAL OR GROUP SUPPORT


  • Building Client Relationships
  • Customer-Centric Mindset
  • Understanding Customer Needs
  • Timely Communication


  • Foundational Customer Service Excellence
  • Effective Communication Strategies



  • Solving & Conflict Resolution
  • Enhancing Customer Interactions
  • Foundational Customer Service Excellence
  • Effective Communication Strategies


Support is avaliable for individual or group training preferences.

Customer CENTRIC BUSINESS TRAINING

Portfolio Showcase

Right Direction Arrow
Customer Satisfaction

MARKET ANALYSIS

Corner Direction Arrow

I serve a diverse range of businesses, from small startups to large enterprises, all looking to enhance their customer service capabilities. My unique training approach and commitment to excellence will set you apart in your industry.

Customer CENTRIC BUSINESS TRAINING

Portfolio Showcase

Right Direction Arrow

Success Stories

Corner Direction Arrow
Customer Paying Bill Using a Smartwatch
  • Client: Third Party Administrator
    • Challenge: Contracted ten clients, each with a large customer base of over 10,000 customers, who struggled with customer retention due to inconsistent service quality.
    • Solution: Implemented all three training Tier programs to standardize high level customer service practices.
    • Result: Achieved a 95% increase in customer satisfaction and a 95% boost in customer retention rates.


Customer SERVICE BUSINESS TRAINING

Contact

Right Direction Arrow
Attentive coffee shop barista takes unrecognizable customer's order

LET’S PARTNER

(708) 402-8508

https://customerservicessuccess.com

brittney@customerservicessucces.com

Phone

Website

Email


Phone Glyph Icon
Purple Web Icon
Purple Mail Icon

Customer CENTRIC BUSINESS TRAINING

Portfolio showcase

Minimalist Arrow Right Direction

Thank you.