BUSINESS PORTFOLIO

Customer service success

customer-centric BUSINESS TRAINING

ABOUT ME

I specialize in top-tier customer service training for ​business owners and professionals. With a decade of ​leadership in Absence Management, I perfect individual ​skills, guide teams, and ensure operations support ​customers. Let’s boost your business with ​unmatched customer satisfaction and customer-​focused excellence.

WHAT I DO

I specialize in providing top-tier customer service training programs tailored for professionals and business owners. My mission is to elevate customer service standards and foster lasting customer relationships.

To provide unparalleled customer service and create exceptional customer experiences.

Mission

By continuously investing in the ​development of your business skills, ​and knowledge. I will help your business ​create a nurturing, customer-centric ​mindset. Your business will exceed ​customer expectations, building strong ​relationships, and drive customer ​satisfaction, thereby fostering loyalty ​and achieving sustainable revenue ​growth.

• Structured business operations.
  
• Establishing a solid foundation for ​securing more customers with ​professionalism.
  
• Developing relationships with the ​local community.
  
• Identifying and addressing potential ​issues before they arise.
  
• Acquiring new customers.
  

what you can expect

• Building Client Relationships
  
• Customer-Centric Mindset
  
• Understanding Customer Needs
  
• Timely Communication
  

• Foundational Customer Service Excellence
  
• Effective Communication Strategies
  

• Solving & Conflict Resolution
  
• Enhancing Customer Interactions
  
• Foundational Customer Service Excellence
• Effective Communication Strategies

Support is avaliable for individual or group training preferences.

MARKET ANALYSIS

I serve a diverse range of businesses, from small startups to large enterprises, all looking to enhance their customer service capabilities. My unique training approach and commitment to excellence will set you apart in your industry.

• Client: Third Party Administrator
  
• Challenge: Contracted ten clients, each with a large customer base of over 10,000 customers, who struggled with customer retention due to inconsistent service quality.
  
• Solution: Implemented all three training Tier programs to standardize high level customer service practices.
  
• Result: Achieved a 95% increase in customer satisfaction and a 95% boost in customer retention rates.
  

LET’S PARTNER

(708) 402-8508

https://customerservicessuccess.com

brittney@customerservicessucces.com

Phone

Website

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Thank you.